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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Coleen Redman

May 4, 2024

5  out of  5 rating by Coleen Redman
"These guys are great. We moved all of our business here is 2016 and have no regrets. Very professional. Very straightforward. Even when we purchased a vacation place that didn't meet State Farm specifications, they referred us to a partner that insured our new home."
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Sam Norrell

May 2, 2024

5  out of  5 rating by Sam Norrell
"The entire staff have been super helpful. With special thanks to Jason, I have several policies through State Farm, all without issue."
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Brenda D

April 22, 2024

5  out of  5 rating by Brenda D
"I met with Katie for the first time today, although I’ve been with State Farm for many years, just didn’t have time to actually sit down and go over my insurance. Katie was terrific in explaining all my options and with my current coverage. So happy I was able to meet with her today!!!"
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Cole schroeder

April 18, 2024

5  out of  5 rating by Cole schroeder
"Switched from progressive. Super easy to work with, and way cheaper than what I was paying before."
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Allison Plummer

April 18, 2024

5  out of  5 rating by Allison Plummer
"Jason at the Katie Riley Agency was super helpful today, and was able to answer questions and get my policy started quickly. He was very easy to work with. Overall, a good experience."
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Jolene Chadwick

March 16, 2024

5  out of  5 rating by Jolene Chadwick
"Excellent customer service, dropped the rate for my 20 year old nephew in half with better coverage and mostly we were able to deal with one person who knew all policies."
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March 8, 2024

5  out of  5 rating by Jake
"Great staff and service. I always get a quick reply and my questions are answered immediately whenever possible."
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Katie Radcliffe

March 1, 2024

5  out of  5 rating by Katie Radcliffe
"I recently transitioned my auto, motorcycle and renters insurance needs to the Riley/State Farm team and couldn't be happier. Jason has been great to work with, is very responsive to any questions I have, and it's been an overall stellar experience. In addition to the excellent customer service, the savings-even with adding coverage for services I didn't have previously-was substantial. Thank you Riley team!"
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Kendra Steube

February 29, 2024

5  out of  5 rating by Kendra Steube
"The Katie Riley agency was recommended to me by a trusted friend, and I have not been disappointed! They are super thorough, explain everything in detail, are prompt to answer any inquiries and get quotes or paperwork done, and are just all around extraordinarily pleasant to work with. Insurance coverage isn’t exactly fun to deal with, and it can be confusing at best. At worst, it’s a nightmare to decide on and deal with. I really appreciate everything the office has done to help me in the last few years I’ve been working with them!"
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Carrie Palacios

February 22, 2024

5  out of  5 rating by Carrie Palacios
"This office has been very helpful, excellent at getting back to me, answering every question, giving me options, helping me get the insurance I need but also helping me save money where I can. I highly recommend them. I have had excellent conversations and advice from Katie, her husband Jason, and many conversations with Jake. I appreciate them all."
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Hope Johnson

February 22, 2024

5  out of  5 rating by Hope Johnson
"Hands down the best customer service! I have had insurance through Katie and her team for a few years and wish I would have switched to them sooner. They are all so on top of everything. When you need someone to be an advocate for you the most they are. Because of that top quality service with insurance I switched to Katie for all of my financial advisory needs and I can't express enough how incredible she has been. It's a complete 180 from my previous advisor. With Katie and her team it's all about you and meeting your goals and needs and not about themselves. The service they provide is refreshing and you will feel like you are the most important person to them each time you meet with them. Jacob and Molly are the friendliest and incredibly helpful! Thank you Katie and team! You are appreciated!"
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February 14, 2024

5  out of  5 rating by jenninowak
"My family has used Katie Riley-State Farm for all of our auto and home insurance needs. We've been with them since 2010. They continue to be fabulous to work with. Every time I call with questions about deductibles or to update our auto policy after a new car purchase, Jacob has been incredibly helpful. Katie's Team is the best!"
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Lauren Henley

February 8, 2024

5  out of  5 rating by Lauren Henley
"Very helpful and quick to respond."
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February 1, 2024

5  out of  5 rating by GK K
"I work with Jake Glassburn for any of my questions or documents and he respond very promptly. Thank you Jake."
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Rebecca Younger

January 27, 2024

5  out of  5 rating by Rebecca Younger
"I've been a client of Katie's for about 12 years, have auto, home, & other policies with State Farm & have never had any problems. The staff have always been professional yet friendly, efficient, thorough, and have always helped me get what I need. I've had a few accidents & they've dealt with everything without my insurance going up. I appreciate their hard work! I have never worried with them on my side. I know I'm covered."
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Noah L

January 26, 2024

5  out of  5 rating by Noah L
"Great experience! Very helpful and friendly staff!"
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Nanc5d25 Wilson

December 29, 2023

5  out of  5 rating by Nanc5d25 Wilson
"I worked for State Farm in Florida for many years & have dealt with other S.F. office across the country. Believe me when I tell you that Katie Riley's State Farm is the best office I've ever dealt with!! These folks know their stuff!!! It is a pleasure to be one of their clients!!!!"
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Dan Hartmann

December 21, 2023

5  out of  5 rating by Dan Hartmann
"Great team to work with!"
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Joan Wimme

December 17, 2023

5  out of  5 rating by Joan Wimme
"I recently met with Katie to adjust some existing retirement plans and to get some supplemental health insurance coverage information. I also met with Jason about comparing my current home and auto insurance policies with what they offered. Talk about one stop shopping! I walked out with new health, home and auto insurance and am paying far less than I was previously paying. I couldn’t ask for better service, knowledgeable advice, convenience and accommodating my needs and requests. Highly recommended!"
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December 16, 2023

5  out of  5 rating by TC
"Professional, highly recommend"
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November 20, 2023

5  out of  5 rating by wald94
"Very professional and informative"
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John Murphy

November 13, 2023

5  out of  5 rating by John Murphy
"Good experience. Empathetic and knowledgable. Does not try to sell you on anything but makes sure you are aware of risks."
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Megan Hansen

November 13, 2023

1  out of  5 rating by Megan Hansen
"DO NOT TRUST THIS WOMAN. She is purely in it for the money and proudly states that she "has over 3000 clients and can't possibly be bothered to care about all of them". Literally. The last time I spoke to her that is what she told me. I had been a client of Katie's since almost 2014 and have every policy possible with her. The very first Christmas, with our brand new baby, our furnace died. I tried to file a claim but was denied and never heard any follow up from her office. She did not care that my family and brand new baby had NO HEAT two days before Christmas and never cared to follow up that they weren't going to cover any of the replacement. This year, on the hottest day of the year, our air conditioner died. Again, I began the claims process with her office and again I never heard from her or her staff directly to make sure that we were ok. No one from her office was able to help me unravel the absurdly complicated process or help with any language or even tell me a timeline for the process, despite repeated and pointed requests for this information. No one from her office was willing to reach out to my contractor and work with them. And no one from her office ever followed up with me to ensure that we were taken care of. I had to call HER when state farm again tried to deny most of this claim. When all was said and done with getting the AC fixed she called me again just to berate me that I was taking too much of her time and "it is what is". I flatly told her that nothing about her behavior was even suggestive of "being a good neighbor" and I could literally hear her eyes rolling and shoulders shrugging. She refused to even apologize for the collosal failure of her office staff. I trusted her with the financial security of my family. I should not have. I filed an official complaint with state farm corporate and they were so upset and disappointed to hear about her behavior. I have contacted many other insurance companies in the area and they are all dismayed to hear of her behavior and mention that they would have made sure we at least had a window AC unit to get us through. She couldn't even have done that. She is purely in this business for the money and doesn't care that her clients are being failed by her and her staff because she "has so many to fall back on". She will gladly manipulate you into giving over all your hard earned money and never once show any concern for your actual or financial well being. DO NOT TRUST THIS WOMAN."
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October 20, 2023

5  out of  5 rating by Ming
"Great experience working with Jason Riley. He was very patient with how long it took on my end, and was very good about getting on the phone and answering any questions I had prior to signing up with State Farm."
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September 29, 2023

5  out of  5 rating by Matt
"Really nice people"