State Farm® Insurance Agent Katie Riley

"DO NOT TRUST THIS WOMAN. She is purely in it for the money and proudly states that she "has over 3000 clients and can't possibly be bothered to care about all of them". Literally. The last time I spoke to her that is what she told me. I had been a client of Katie's since almost 2014 and have every policy possible with her. The very first Christmas, with our brand new baby, our furnace died. I tried to file a claim but was denied and never heard any follow up from her office. She did not care that my family and brand new baby had NO HEAT two days before Christmas and never cared to follow up that they weren't going to cover any of the replacement. This year, on the hottest day of the year, our air conditioner died. Again, I began the claims process with her office and again I never heard from her or her staff directly to make sure that we were ok. No one from her office was able to help me unravel the absurdly complicated process or help with any language or even tell me a timeline for the process, despite repeated and pointed requests for this information. No one from her office was willing to reach out to my contractor and work with them. And no one from her office ever followed up with me to ensure that we were taken care of. I had to call HER when state farm again tried to deny most of this claim. When all was said and done with getting the AC fixed she called me again just to berate me that I was taking too much of her time and "it is what is". I flatly told her that nothing about her behavior was even suggestive of "being a good neighbor" and I could literally hear her eyes rolling and shoulders shrugging. She refused to even apologize for the collosal failure of her office staff. I trusted her with the financial security of my family. I should not have. I filed an official complaint with state farm corporate and they were so upset and disappointed to hear about her behavior. I have contacted many other insurance companies in the area and they are all dismayed to hear of her behavior and mention that they would have made sure we at least had a window AC unit to get us through. She couldn't even have done that. She is purely in this business for the money and doesn't care that her clients are being failed by her and her staff because she "has so many to fall back on". She will gladly manipulate you into giving over all your hard earned money and never once show any concern for your actual or financial well being. DO NOT TRUST THIS WOMAN."

"My family has utilized multiple services provided by Katie and her team for 20 + years. Home, autos, boat, umbrella policy and more. Over that time we tried other companies and were not satisfied and came back. Katie and team are professional, organized, respectful and feel more like friends than an insurance company. Dependable, like good neighbors! If you're going to spend money on insurance, these are the people you want to work with!"

"I've had my home and auto insurance with Katie Riley for the past 11 years and highly recommend her. Her whole team is great to work with, and it's always easy to get ahold of someone through email or on the phone if you have any questions. I also really appreciate that Katie takes the time to explain everything and makes sure you're getting the right coverage for your needs!"

"I am impressed! I was with the same company for 40 years. I knew I should get some quotes but was putting it off thinking the process would be time consuming. Jason was so quick, knowledgeable and gave me a much better price too! Process took about 15 minutes. Wow! THANK YOU and APPRECIATE THE WONDERFUL SERVICE AND RESPONSE TIMES!"

"For more than a decade, my family has enjoyed the reliable coverage provided by Katie Riley State Farm in Fitchburg. The exceptional service we have consistently received surpasses our expectations. Whether it's promptly responding to emails or phone calls, or even accommodating last-minute in-person meetings, their dedication is truly commendable. Without hesitation, I wholeheartedly recommend Katie Riley State Farm for all your insurance needs."

"Though I have my reservations regarding generally how the insurance system is implemented and who it's really in benefit of, regardless of my struggles and needs, Katie and Jason Riley have always been there for support in helping me navigate the overly complex system and get good answers go all of my questions. I greatly appreciate their efforts."

"Katie Riley's agency has been there for me and family for over 15 years! Great and unlatched customer service that has consistently exceeded my expectations. Her entire team is always ready to assist and offer great customer service. Thanks to all, especially Jacob P. for help on 6/23. Appreciate you all!"