State Farm® Insurance Agent Katie Riley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Suela Zeka
October 5, 2026
"I’ve had such a great experience! Jason is always incredibly helpful, quick to respond, and takes care of anything I need right away. I really appreciate the excellent service and highly recommend State Farm!"
"Suela, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Fitchburg insurance team is always here and happy to help. "
randy jones
September 28, 2026
"Wonderful prompt service. The communication and attention to details is phenomenal. I highly recommend giving them a call."
"Randy, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Derek Williamson
September 25, 2026
"My wife and I have been State Farm Insurance customers now for over 10 years. Of all the agents Katie Riley and her office staff have been by far the absolute best. They are always willing to go the extra mile to make sure a customer is helped. I especially appreciate how quickly they get things done and how they make sure to communicate things clearly throughout the process of helping. I appreciate the advice they give as well, my wife and I are not always familiar with some of the insurance lingo but she always makes sure to explain things so we understand. Keep up the good work, my wife and I are customers of Katie's for life =)"
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Fitchburg to know you had such a great experience with us. "
Tim Bortz
September 17, 2026
"They make sure to get what you need. Had trouble with corporate replacing our roof. One call from the had a new inspector the next week and in two days our roof was approved. THANKS GUYS for your good work"
"Tim, thank you for the amazing review! Our Fitchburg insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Katie Riley, your State Farm Agent "
Mark Gerke
September 7, 2026
"Jack G did a great job."
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Jesica Perez
September 4, 2026
"I’ve been with Katie Riley for over four years and Jake has been amazing. I once called close to closing regarding car coverage in Puerto Rico and Jake followed up in minutes. If you’re looking for expert level regarding car or home coverage, Jake is the person to contact."
"Four years and counting, Jesica! Thank you for sticking with us and for taking the time to share your experience. We’re happy Jake could make your car coverage needs in Puerto Rico easy to handle. It means a lot that you continue to trust our agency with both your car and home insurance!"
Anne M
September 4, 2026
"Great office to work with! Most recently, Jake helped me switch my homeowners policy over to a condo unit owners policy. He explained the quote and then worked directly with the title company to get set up with escrow payment. They respond quickly when you reach out with questions by phone or email."
"Thank you for the 5-star review, Anne! We’re proud to serve the Fitchburg community and truly appreciate your support. "
Jake Jenkins
September 2, 2026
"Katie has been fantastic to work with and has helped us build a plan for our family that aligns really well with our personal goals."
"Thank you for the 5-star review of Katie Riley’s team - we really appreciate your kind words! "
Bernie Geoghegan
September 2, 2026
"I reached out to Kristen today to assist me and she did a great job. I am so appreciative of the quick response and putting my mind at ease.
Thank you Katie and Kristen."
"Bernie, it means a lot to know Kristen was able to jump in and help you quickly! We love hearing when our team can make things easy and take care of what you need without the extra wait. Thanks for taking the time to share your experience and recognize Kristen!"
Madison Reiber
September 2, 2026
"Katie Riley's office is so responsive and helpful. They are incredibly kind and I would recommend them to anyone looking for coverage!"
"Madison, thank you so much for your kind words! We're thrilled to hear that you found our team responsive and helpful. If you ever have any questions or need assistance with your coverage, don’t hesitate to reach out. We're here for you!"
Tony Torres
August 29, 2026
"Today we had a wonderful experience sorting out a renters policy and an auto policy. A recent scammer fraudulently high jacked a checking account resulting in a bank account closure and subsequent startup of a new account for all auto payments for many vendors. The State Farm office handled our interface with them with expertise and professionalism. I would highly recommend their services and insurance coverage."
"Thank you, Tony, for sharing your experience with us! I'm glad our team could assist you with your renters and auto policies, especially during such a challenging situation with your bank account. Your recommendation means a lot, and we're here to help with any of your future insurance needs."
Cindy Salbego
August 28, 2026
"The agency was quick to respond and sent everything needed to the gap insurance company.
Thank you to Kristen for all her help, really appreciate your hard work!"
"Cindy, we’re always happy to make something as simple as a quick insurance question even easier! It’s wonderful to know Kristen was able to take care of your gap insurance needs promptly and efficiently. Thanks for sharing your experience, and you can always count on our team if you need anything down the road!"
Erika Chapa
August 21, 2026
"Great customer service !!!"
"Thanks for the five stars, Erika! It’s always nice to know we’re doing things right."
Kiyem Obuseh
August 18, 2026
"Very fast delivery, thanks so much!"
"Kiyem, it’s always nice to hear that our quick service hit the mark! Thanks for letting us know. We’ll be here whenever you need a hand with anything insurance-related."
Oscar B
August 12, 2026
"Whenever I need to make a change or have a question about my policy, I get a fast answer and a quick solution every single time. Great team! Extremely Responsive!"
"Thanks for taking a moment to share your thoughts, Oscar! We're delighted to hear that our team has been able to provide you with quick answers and solutions for your policy needs. If you ever have more questions or need assistance with your insurance, don't hesitate to reach out."
Chouader Yang
August 12, 2026
"Best customer service."
"Thank you so much for your feedback, Chouader! We're absolutely thrilled to hear that you found our customer service to be the best. Your satisfaction really means the world to us!"
Mollie Stetzer
August 11, 2026
"Everyone in the office is so helpful! We have had and excellent experience for the 15+ years we have been with them."
"Mollie, your loyalty over the past 15+ years means so much to our entire team! It’s wonderful to know you’ve continued to feel supported and well taken care of. Thank you for trusting us for all these years and for taking the time to share such kind words!"
Nattika Wattanasuttiwong
August 10, 2026
"Katie and her team are top-notch. I have been their customer for several years and have all of my assets insured with them. They are always very responsive and impressively thorough. With the hailstorm and unfortunate events happening recently, they are sympathetic, courteous and very helpful. Highly recommend them."
"What a meaningful review to receive, Nattika! Thank you for sticking with us over the years and for recognizing our team’s efforts. Being able to help when unexpected situations arise, like the recent hailstorm, is exactly why we’re here. We’re grateful for your recommendation and look forward to continuing to be there whenever you need us!"
Emma Schuster
August 7, 2026
"I’ve worked with Katie, Jason and team for over a decade and have been super happy with my experience. Always quick response times and very informative."
"Ten-plus years—wow, Emma! We truly appreciate you sticking with us all these years. Knowing our team has consistently been there with quick answers and helpful service makes your kind words even more meaningful. Thanks for being part of our agency family!"
Diana Lepak
August 7, 2026
"Jake reached out while I was researching new quotes, and I’m so glad he did! He was incredibly patient, considerate of my time, and took the time to discuss everything with me in detail. He has been an absolute dream to work with ever since. Jake is always responsive and quick to help whenever I have a question or concern. I highly recommend him!"
"We appreciate being a resource for your insurance questions, Diana! It's wonderful to hear that Jake has been so helpful and attentive during your search for new insurance quotes. We're thrilled to have him on our team, and we're here to assist with any of your insurance needs. If you have more questions or need further assistance, please don't hesitate to reach out."
Robert Fromberg
August 6, 2026
"The agency listened carefully to my situation and guided me to an excellent solution. Thank you!"
"This is the experience we strive for, Robert! We're glad to hear that our team was able to listen to your needs and guide you to a great solution. If you ever have more questions or need assistance with your insurance coverage, feel free to reach out."
Meutia Juni
July 31, 2026
"Kristen was very helpful, responsive, and patient throughout the process. She took the time to explain my coverage options and answer all of my questions. I really appreciated her professionalism and excellent customer service. Thank you!"
"We're delighted to hear that Kristen was helpful and responsive in explaining your coverage options and addressing your questions. Our team is committed to providing excellent customer service, and we're grateful for your trust in our agency. If you ever have more questions or need assistance with your insurance needs, feel free to reach out. Thank you for your feedback, Meutia! "
Melanie Lafferty
July 22, 2026
"Prompt service. Understanding of needs. Patience"
"Quick, thoughtful service is what we strive for every day, Melanie. We’re grateful to know our team was able to make a positive impression by being responsive and attentive to your needs. Thank you for choosing our agency!"
Raffi Mesdjian
July 18, 2026
"Spoke with Jason regarding my dad's accident. He was responsive, courteous, and quickly provided instructions on how to move forward with the claim process.
Thank you for being there when we need you!"
"Raffi, I'm glad to hear that Jason was responsive and courteous in assisting with your dad's accident and guiding you through the claim process. Our team is always here to support you with your insurance needs."
Christina Schriever
July 14, 2026
"Katie Riley and State Farm make life much easier. They are wealth acknowledge and provide Great leadership and direction. I would highly recommend this office."
"It's wonderful to know your experience was such a positive one, Christina. Having a team that makes insurance easier to understand is something we work hard at, and we're glad we could be part of that. Thank you for your support!"