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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


November 20, 2023

5  out of  5 rating by wald94
"Very professional and informative"

John Murphy

November 13, 2023

5  out of  5 rating by John Murphy
"Good experience. Empathetic and knowledgable. Does not try to sell you on anything but makes sure you are aware of risks."

Megan Hansen

November 13, 2023

1  out of  5 rating by Megan Hansen
"DO NOT TRUST THIS WOMAN. She is purely in it for the money and proudly states that she "has over 3000 clients and can't possibly be bothered to care about all of them". Literally. The last time I spoke to her that is what she told me. I had been a client of Katie's since almost 2014 and have every policy possible with her. The very first Christmas, with our brand new baby, our furnace died. I tried to file a claim but was denied and never heard any follow up from her office. She did not care that my family and brand new baby had NO HEAT two days before Christmas and never cared to follow up that they weren't going to cover any of the replacement. This year, on the hottest day of the year, our air conditioner died. Again, I began the claims process with her office and again I never heard from her or her staff directly to make sure that we were ok. No one from her office was able to help me unravel the absurdly complicated process or help with any language or even tell me a timeline for the process, despite repeated and pointed requests for this information. No one from her office was willing to reach out to my contractor and work with them. And no one from her office ever followed up with me to ensure that we were taken care of. I had to call HER when state farm again tried to deny most of this claim. When all was said and done with getting the AC fixed she called me again just to berate me that I was taking too much of her time and "it is what is". I flatly told her that nothing about her behavior was even suggestive of "being a good neighbor" and I could literally hear her eyes rolling and shoulders shrugging. She refused to even apologize for the collosal failure of her office staff. I trusted her with the financial security of my family. I should not have. I filed an official complaint with state farm corporate and they were so upset and disappointed to hear about her behavior. I have contacted many other insurance companies in the area and they are all dismayed to hear of her behavior and mention that they would have made sure we at least had a window AC unit to get us through. She couldn't even have done that. She is purely in this business for the money and doesn't care that her clients are being failed by her and her staff because she "has so many to fall back on". She will gladly manipulate you into giving over all your hard earned money and never once show any concern for your actual or financial well being. DO NOT TRUST THIS WOMAN."


October 20, 2023

5  out of  5 rating by Ming
"Great experience working with Jason Riley. He was very patient with how long it took on my end, and was very good about getting on the phone and answering any questions I had prior to signing up with State Farm."


September 29, 2023

5  out of  5 rating by Matt
"Really nice people"

Daniel Nelson

September 26, 2023

5  out of  5 rating by Daniel Nelson
"My family has utilized multiple services provided by Katie and her team for 20 + years. Home, autos, boat, umbrella policy and more. Over that time we tried other companies and were not satisfied and came back. Katie and team are professional, organized, respectful and feel more like friends than an insurance company. Dependable, like good neighbors! If you're going to spend money on insurance, these are the people you want to work with!"

Ingrid Vanduyne

September 23, 2023

5  out of  5 rating by Ingrid Vanduyne
"Excellent service. Highly recommend!"

Chris Hamada

September 6, 2023

5  out of  5 rating by Chris Hamada
"I've had my home and auto insurance with Katie Riley for the past 11 years and highly recommend her. Her whole team is great to work with, and it's always easy to get ahold of someone through email or on the phone if you have any questions. I also really appreciate that Katie takes the time to explain everything and makes sure you're getting the right coverage for your needs!"

Terri R

September 1, 2023

5  out of  5 rating by Terri R
"I chose this agency at random and was treated with courtesy and professionalism. Communication via phone, text and email was easy and accommodated my schedule. I would certainly recommend this agency to others."

Jackie Ihm

July 14, 2023

5  out of  5 rating by Jackie Ihm
"I am impressed! I was with the same company for 40 years. I knew I should get some quotes but was putting it off thinking the process would be time consuming. Jason was so quick, knowledgeable and gave me a much better price too! Process took about 15 minutes. Wow! THANK YOU and APPRECIATE THE WONDERFUL SERVICE AND RESPONSE TIMES!"

Reid Joseph

July 7, 2023

5  out of  5 rating by Reid Joseph
"I've been enjoying prompt service and quick responses for the last couple years through this office."

Andrew Korol

July 5, 2023

5  out of  5 rating by Andrew Korol
"I always get prompt and friendly service. Keep up the great work!"

Andy Schilling

July 1, 2023

5  out of  5 rating by Andy Schilling
"Appreciate the professional and efficient service and great customer support."


June 30, 2023

5  out of  5 rating by Tyler
"Made the process of switching to a new agent much easier. Everything was handled efficiently and intuitively."


June 30, 2023

5  out of  5 rating by Scott
"Jacob was very helpful in a recent change to our policy. Communication was great, and he was very good at explaining everything."

Miranda Finnigan

June 30, 2023

5  out of  5 rating by Miranda Finnigan
"Five stars from our family! Always gets us the best rates and always courtesy!!"

Robert Wentzel

June 29, 2023

5  out of  5 rating by Robert Wentzel
"We have had both of our automobiles and home insured with Katie Riley for over fifteen years. We have always been impressed by how friendly and helpful their staff has been."

Anthony Rice

June 28, 2023

5  out of  5 rating by Anthony Rice
"For more than a decade, my family has enjoyed the reliable coverage provided by Katie Riley State Farm in Fitchburg. The exceptional service we have consistently received surpasses our expectations. Whether it's promptly responding to emails or phone calls, or even accommodating last-minute in-person meetings, their dedication is truly commendable. Without hesitation, I wholeheartedly recommend Katie Riley State Farm for all your insurance needs."

jenny Grimsrud

June 27, 2023

5  out of  5 rating by jenny Grimsrud
"Great customer service! Jacob took the time to make sure I understood all of my coverage questions. A+"

Katy Fiess

June 27, 2023

5  out of  5 rating by Katy Fiess
"I have always had good experiences here and the staff is always so helpful and pleasant!"

Donna Davidson

June 27, 2023

5  out of  5 rating by Donna Davidson
"The Katie Riley agency was wonderful! I needed business insurance, but did not know where to start. Thanks to Jason R for making it so easy and affordable. Also, thanks to Jacob P for his quick assistance with my question today. I highly recommend this group!"

Miguel Benson

June 26, 2023

5  out of  5 rating by Miguel Benson
"Though I have my reservations regarding generally how the insurance system is implemented and who it's really in benefit of, regardless of my struggles and needs, Katie and Jason Riley have always been there for support in helping me navigate the overly complex system and get good answers go all of my questions. I greatly appreciate their efforts."

Susan Peetz

June 23, 2023

5  out of  5 rating by Susan Peetz
"Friendly and easy to work with. Thoroughly answered all my questions and concerns. Thank you!!"

uw Kimani

June 23, 2023

5  out of  5 rating by uw Kimani
"Katie Riley's agency has been there for me and family for over 15 years! Great and unlatched customer service that has consistently exceeded my expectations. Her entire team is always ready to assist and offer great customer service. Thanks to all, especially Jacob P. for help on 6/23. Appreciate you all!"


June 20, 2023

1  out of  5 rating by J
"Deserves 0 stars. Doesn't seem to want to let you switch from 1 agent to another. Wasted my time contacting them."