State Farm® Insurance Agent Katie Riley

"I recently transitioned my auto, motorcycle and renters insurance needs to the Riley/State Farm team and couldn't be happier. Jason has been great to work with, is very responsive to any questions I have, and it's been an overall stellar experience. In addition to the excellent customer service, the savings-even with adding coverage for services I didn't have previously-was substantial. Thank you Riley team!"

"The Katie Riley agency was recommended to me by a trusted friend, and I have not been disappointed! They are super thorough, explain everything in detail, are prompt to answer any inquiries and get quotes or paperwork done, and are just all around extraordinarily pleasant to work with. Insurance coverage isn’t exactly fun to deal with, and it can be confusing at best. At worst, it’s a nightmare to decide on and deal with. I really appreciate everything the office has done to help me in the last few years I’ve been working with them!"

"This office has been very helpful, excellent at getting back to me, answering every question, giving me options, helping me get the insurance I need but also helping me save money where I can. I highly recommend them. I have had excellent conversations and advice from Katie, her husband Jason, and many conversations with Jake. I appreciate them all."

"Hands down the best customer service! I have had insurance through Katie and her team for a few years and wish I would have switched to them sooner. They are all so on top of everything. When you need someone to be an advocate for you the most they are. Because of that top quality service with insurance I switched to Katie for all of my financial advisory needs and I can't express enough how incredible she has been. It's a complete 180 from my previous advisor. With Katie and her team it's all about you and meeting your goals and needs and not about themselves. The service they provide is refreshing and you will feel like you are the most important person to them each time you meet with them. Jacob and Molly are the friendliest and incredibly helpful! Thank you Katie and team! You are appreciated!"

"My family has used Katie Riley-State Farm for all of our auto and home insurance needs. We've been with them since 2010. They continue to be fabulous to work with. Every time I call with questions about deductibles or to update our auto policy after a new car purchase, Jacob has been incredibly helpful. Katie's Team is the best!"

"I've been a client of Katie's for about 12 years, have auto, home, & other policies with State Farm & have never had any problems. The staff have always been professional yet friendly, efficient, thorough, and have always helped me get what I need. I've had a few accidents & they've dealt with everything without my insurance going up. I appreciate their hard work! I have never worried with them on my side. I know I'm covered."

"I worked for State Farm in Florida for many years & have dealt with other S.F. office across the country. Believe me when I tell you that Katie Riley's State Farm is the best office I've ever dealt with!! These folks know their stuff!!! It is a pleasure to be one of their clients!!!!"

"I recently met with Katie to adjust some existing retirement plans and to get some supplemental health insurance coverage information. I also met with Jason about comparing my current home and auto insurance policies with what they offered. Talk about one stop shopping! I walked out with new health, home and auto insurance and am paying far less than I was previously paying. I couldn’t ask for better service, knowledgeable advice, convenience and accommodating my needs and requests. Highly recommended!"

"DO NOT TRUST THIS WOMAN. She is purely in it for the money and proudly states that she "has over 3000 clients and can't possibly be bothered to care about all of them". Literally. The last time I spoke to her that is what she told me. I had been a client of Katie's since almost 2014 and have every policy possible with her. The very first Christmas, with our brand new baby, our furnace died. I tried to file a claim but was denied and never heard any follow up from her office. She did not care that my family and brand new baby had NO HEAT two days before Christmas and never cared to follow up that they weren't going to cover any of the replacement. This year, on the hottest day of the year, our air conditioner died. Again, I began the claims process with her office and again I never heard from her or her staff directly to make sure that we were ok. No one from her office was able to help me unravel the absurdly complicated process or help with any language or even tell me a timeline for the process, despite repeated and pointed requests for this information. No one from her office was willing to reach out to my contractor and work with them. And no one from her office ever followed up with me to ensure that we were taken care of. I had to call HER when state farm again tried to deny most of this claim. When all was said and done with getting the AC fixed she called me again just to berate me that I was taking too much of her time and "it is what is". I flatly told her that nothing about her behavior was even suggestive of "being a good neighbor" and I could literally hear her eyes rolling and shoulders shrugging. She refused to even apologize for the collosal failure of her office staff. I trusted her with the financial security of my family. I should not have. I filed an official complaint with state farm corporate and they were so upset and disappointed to hear about her behavior. I have contacted many other insurance companies in the area and they are all dismayed to hear of her behavior and mention that they would have made sure we at least had a window AC unit to get us through. She couldn't even have done that. She is purely in this business for the money and doesn't care that her clients are being failed by her and her staff because she "has so many to fall back on". She will gladly manipulate you into giving over all your hard earned money and never once show any concern for your actual or financial well being. DO NOT TRUST THIS WOMAN."

"My family has utilized multiple services provided by Katie and her team for 20 + years. Home, autos, boat, umbrella policy and more. Over that time we tried other companies and were not satisfied and came back. Katie and team are professional, organized, respectful and feel more like friends than an insurance company. Dependable, like good neighbors! If you're going to spend money on insurance, these are the people you want to work with!"

"I've had my home and auto insurance with Katie Riley for the past 11 years and highly recommend her. Her whole team is great to work with, and it's always easy to get ahold of someone through email or on the phone if you have any questions. I also really appreciate that Katie takes the time to explain everything and makes sure you're getting the right coverage for your needs!"

"I am impressed! I was with the same company for 40 years. I knew I should get some quotes but was putting it off thinking the process would be time consuming. Jason was so quick, knowledgeable and gave me a much better price too! Process took about 15 minutes. Wow! THANK YOU and APPRECIATE THE WONDERFUL SERVICE AND RESPONSE TIMES!"