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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Rawlins

July 11, 2024

5  out of  5 rating by Stephanie Rawlins
"We've been working with Katie for a decade and couldn't recommend her more! She asks great questions, listens well, and has offered us great options that reflect our values and goals. She is a wealth of information and enthusiastic about her clients and industry. Her whole team is a delight to work with."
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crissy banks

July 8, 2024

5  out of  5 rating by crissy banks
"I had a review meeting with my agent. I don't have life insurance with them And I wasn't pressured to buy life insurance With them."
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Seth Klotz

June 10, 2024

5  out of  5 rating by Seth Klotz
"I wrote this e-mail to Katie today, and I think it serves better as a review than most of the reviews I've written. Dear Katie, As a long-term, loyal, and 100% satisfied customer of your enterprise, let me first just say thank you. It seems rare these days for there to be a part of my life that just hums along without requiring any attention, but my auto insurance policy has done exactly that. In addition to my general gratitude, however, this message is mainly to communicate my appreciation and admiration of your employee Jake, who helped me add an extra vehicle to my policy today. I entered our conversation knowing very little about this process, and Jake was there at every turn to inform and instruct me on next steps. He noticed that my auto insurance policy might benefit by adding an inexpensive policy to cover anyone who was hurt in a traffic incident, and tacked that on for both of my vehicles. He was knowledgeable about every step of the process, and remained calm despite the fact that I'm always a little hard to deal with when it comes to subjects I don't know much about - especially when I feel like I should know more about them than I do. He told me how to find the VIN, and remained patient while I looked for it. He also helped me set up automatic payments on both of my policies, after I told him about my concerns regarding late payments. As I list all the different ways Jake helped me today, I'm realizing that I could sit here writing a lot more about what an excellent job Jake did - his friendly manner, his patience and courtesy - and my words would still fall short. Suffice to say that I was extremely impressed by the quality of customer service Jake provided, and I thought that you should know that. That said, I'd like to extend my best wishes to all of you at Katie Riley Auto. Sincerely, Seth Klotz"
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Shelly GP

June 6, 2024

5  out of  5 rating by Shelly GP
"We appreciate the personal attention we receive whenever we need it. We highly recommend Katie Riley to be your agent to administer a great insurance product. Not all insurers are equal, and not all agents are equal either. Go with Katie and you’ll be glad you did 👍"
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Coleen Redman

May 4, 2024

5  out of  5 rating by Coleen Redman
"These guys are great. We moved all of our business here is 2016 and have no regrets. Very professional. Very straightforward. Even when we purchased a vacation place that didn't meet State Farm specifications, they referred us to a partner that insured our new home."
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Sam Norrell

May 2, 2024

5  out of  5 rating by Sam Norrell
"The entire staff have been super helpful. With special thanks to Jason, I have several policies through State Farm, all without issue."
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Brenda D

April 22, 2024

5  out of  5 rating by Brenda D
"I met with Katie for the first time today, although I’ve been with State Farm for many years, just didn’t have time to actually sit down and go over my insurance. Katie was terrific in explaining all my options and with my current coverage. So happy I was able to meet with her today!!!"
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Cole schroeder

April 18, 2024

5  out of  5 rating by Cole schroeder
"Switched from progressive. Super easy to work with, and way cheaper than what I was paying before."
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Allison Plummer

April 18, 2024

5  out of  5 rating by Allison Plummer
"Jason at the Katie Riley Agency was super helpful today, and was able to answer questions and get my policy started quickly. He was very easy to work with. Overall, a good experience."
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Jolene Chadwick

March 16, 2024

5  out of  5 rating by Jolene Chadwick
"Excellent customer service, dropped the rate for my 20 year old nephew in half with better coverage and mostly we were able to deal with one person who knew all policies."
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March 8, 2024

5  out of  5 rating by Jake
"Great staff and service. I always get a quick reply and my questions are answered immediately whenever possible."
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Katie Radcliffe

March 1, 2024

5  out of  5 rating by Katie Radcliffe
"I recently transitioned my auto, motorcycle and renters insurance needs to the Riley/State Farm team and couldn't be happier. Jason has been great to work with, is very responsive to any questions I have, and it's been an overall stellar experience. In addition to the excellent customer service, the savings-even with adding coverage for services I didn't have previously-was substantial. Thank you Riley team!"
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Kendra Steube

February 29, 2024

5  out of  5 rating by Kendra Steube
"The Katie Riley agency was recommended to me by a trusted friend, and I have not been disappointed! They are super thorough, explain everything in detail, are prompt to answer any inquiries and get quotes or paperwork done, and are just all around extraordinarily pleasant to work with. Insurance coverage isn’t exactly fun to deal with, and it can be confusing at best. At worst, it’s a nightmare to decide on and deal with. I really appreciate everything the office has done to help me in the last few years I’ve been working with them!"
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Carrie Palacios

February 22, 2024

5  out of  5 rating by Carrie Palacios
"This office has been very helpful, excellent at getting back to me, answering every question, giving me options, helping me get the insurance I need but also helping me save money where I can. I highly recommend them. I have had excellent conversations and advice from Katie, her husband Jason, and many conversations with Jake. I appreciate them all."
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Hope Johnson

February 22, 2024

5  out of  5 rating by Hope Johnson
"Hands down the best customer service! I have had insurance through Katie and her team for a few years and wish I would have switched to them sooner. They are all so on top of everything. When you need someone to be an advocate for you the most they are. Because of that top quality service with insurance I switched to Katie for all of my financial advisory needs and I can't express enough how incredible she has been. It's a complete 180 from my previous advisor. With Katie and her team it's all about you and meeting your goals and needs and not about themselves. The service they provide is refreshing and you will feel like you are the most important person to them each time you meet with them. Jacob and Molly are the friendliest and incredibly helpful! Thank you Katie and team! You are appreciated!"
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February 14, 2024

5  out of  5 rating by jenninowak
"My family has used Katie Riley-State Farm for all of our auto and home insurance needs. We've been with them since 2010. They continue to be fabulous to work with. Every time I call with questions about deductibles or to update our auto policy after a new car purchase, Jacob has been incredibly helpful. Katie's Team is the best!"
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Lauren Henley

February 8, 2024

5  out of  5 rating by Lauren Henley
"Very helpful and quick to respond."
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February 1, 2024

5  out of  5 rating by GK K
"I work with Jake Glassburn for any of my questions or documents and he respond very promptly. Thank you Jake."
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Rebecca Younger

January 27, 2024

5  out of  5 rating by Rebecca Younger
"I've been a client of Katie's for about 12 years, have auto, home, & other policies with State Farm & have never had any problems. The staff have always been professional yet friendly, efficient, thorough, and have always helped me get what I need. I've had a few accidents & they've dealt with everything without my insurance going up. I appreciate their hard work! I have never worried with them on my side. I know I'm covered."
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Noah L

January 26, 2024

5  out of  5 rating by Noah L
"Great experience! Very helpful and friendly staff!"
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Nanc5d25 Wilson

December 29, 2023

5  out of  5 rating by Nanc5d25 Wilson
"I worked for State Farm in Florida for many years & have dealt with other S.F. office across the country. Believe me when I tell you that Katie Riley's State Farm is the best office I've ever dealt with!! These folks know their stuff!!! It is a pleasure to be one of their clients!!!!"
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Dan Hartmann

December 21, 2023

5  out of  5 rating by Dan Hartmann
"Great team to work with!"
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Joan Wimme

December 17, 2023

5  out of  5 rating by Joan Wimme
"I recently met with Katie to adjust some existing retirement plans and to get some supplemental health insurance coverage information. I also met with Jason about comparing my current home and auto insurance policies with what they offered. Talk about one stop shopping! I walked out with new health, home and auto insurance and am paying far less than I was previously paying. I couldn’t ask for better service, knowledgeable advice, convenience and accommodating my needs and requests. Highly recommended!"
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December 16, 2023

5  out of  5 rating by TC
"Professional, highly recommend"
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November 20, 2023

5  out of  5 rating by wald94
"Very professional and informative"