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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Claire C

May 18, 2023

5  out of  5 rating by Claire C
"Thankful for the professional and thorough service!"

Ben Wawczak

May 15, 2023

5  out of  5 rating by Ben Wawczak
"Jason was able to quote me almost half of what I was paying my previous insurance company for the same coverage! He asked helpful questions and was able to recommended what I needed for my circumstances. We even increased some coverage while still keeping the cost less than my previous provider. Very easy to work with and straightforward process when switching."

Jim Zegers

April 20, 2023

5  out of  5 rating by Jim Zegers
"The Katie Riley Agency has and uses its expertise and customer service to identify the nature and level of auto and home coverages that you need. They provide high attention to details; and they ensure understanding. Conversations are easy, honest and patient. Update: 04/20/2023. Jason made the process of changing a vehicle easy, prompt and seamless. Great service."

Olivia Perkins

April 13, 2023

5  out of  5 rating by Olivia Perkins
"OG POST: 01/31/23 I moved from Kentucky to Wisconsin and had put off finding insurance until almost the last moment, but thankfully Beth from Katie Riley State Farm was there for me and made this process simple and quick! I am no insurance wiz and this can be intimidating, but Beth explained everything so well and made me feel so welcomed. Follow up from Beth was quick once I requested an online quote and the whole process took no more than 30 minutes! EDIT: 04/13/23 I wanted to reaffirm my 5 start rating for Katie Riley State Farm through working with Jacob on paying an outstanding bill. Jacob was friendly, easy to work with, and made paying my bill so quick. I'm thankful to have them as my insurance providers!"

Dana Wilkie

April 12, 2023

5  out of  5 rating by Dana Wilkie
"Easy to deal with Katie Riley - State Farm Insurance. Very friendly! Thank you!"

David Hardwick

April 12, 2023

5  out of  5 rating by David Hardwick
"Great service"

Adam Habib

April 5, 2023

5  out of  5 rating by Adam Habib
"I had generated a quote on the State Farm website and was not sure which local agent to contact to set up my coverage. Jason Riley reached out to me the very next business day and my coverage was active two days later. He made the process very quick and painless, while also making sure I had all the information I needed to discuss with my wife and make a decision. He has also been incredibly responsive to all my emails since. A very pleasant experience so far!"

Sally Stein

March 29, 2023

5  out of  5 rating by Sally Stein
"Though I had researched auto and home quotes on-line when looking to lower my rates, I wanted to meet with a local agent before making a decision. I made the call, a real person answered, and I was able to set up an appointment right away. Jason and another team member, Jacob, talked me through the entire process, clarifying things and answering numerous questions. I was pleasantly surprised that the quote they came up with was the same as I found in my on-line search. I hadn’t sat down with an insurance agent in many, many years- this was so comfortable I would do it again! (Though I won’t have to because my new policy starts next week!) It was also nice that Katie Riley popped in to say hi- Katie and Jason are a husband/wife team, so this feels like a family business though I know StateFarm is a huge organization. Finally, setting up a website account was simple and easy to navigate."

Robert Witt

March 3, 2023

5  out of  5 rating by Robert Witt
"Katie and her team are always extremely helpful answering questions (even those of an unconventional nature). Most recently, very helpful answering questions regarding car rental insurance in EuroZone countries. Since my initial review, I had a minor fender-bender accident. Katie and her team and the State Farm Claims team were just outstanding. I have the car back (it's 8 years old) and it hasn't looked this good since I picked it up new from the dealer."


February 24, 2023

5  out of  5 rating by S S
"The best car insurance service ever is offered by Katie Riley and her staff! For their customers, they go above and beyond. They provide really reasonable prices, give discounts, answer queries and inquiries right away, and are just the nicest people in general. For all your insurance requirements and personal finance, I strongly recommend Katie and her entire staff!"


February 23, 2023

5  out of  5 rating by Leslie
"Katie Riley and her staff have always been very attentive to my needs. I appreciate that she checks in to see if I need to make any adjustments to my insurance policies. Katie and her staff have always provided thorough and timely responses."


February 23, 2023

5  out of  5 rating by Heather
"I've had renters and auto insurance with them for a few years and Katie Riley and her staff have always been very friendly and knowledgeable! The savings bundle is great! I recently switched to condominium insurance and the process could not have gone more smoothly! Thanks Jason!"

Janet Heister

February 21, 2023

5  out of  5 rating by Janet Heister
"Katie Riley has been my insurance agent for 21 years. Even though I no longer live in the Madison area I've kept Katie as an agent because of the great service. Whenever I've had a question her staff is knowledgeable and able to answer. If I wanted to talk to Katie concerning coverage, I was always able to speak directly to her. I would recommend the Katie Riley State Farm Insurance Agency."


February 17, 2023

5  out of  5 rating by Ejura
"Katie Riley and team provide the most outstanding car insurance service ever! They go above and beyond for their clients. They offer really great rates (best in the market in my opinion), give discounts, respond to questions/inquiries quickly and they are overall just the kindest people. I recommended their service to my brother and he loves it too! If you are still searching for car insurance providers, choose this team ASAP."

Seyed Hashem Mousavi Avval

February 17, 2023

5  out of  5 rating by Seyed Hashem Mousavi Avval
"Its almost 2 years I have car insurance and recently home insurance from this agency. They are the best."

alpaca siblings

February 15, 2023

5  out of  5 rating by alpaca siblings
"I started Life policies for my 3 kids and will be adding mine soon too. Katie made the whole process quick and easy. I’m so happy to have something in place to help protect and build for their future! Thank you!!"

Amanda Deml

February 6, 2023

5  out of  5 rating by Amanda Deml
"After searching for auto and renters insurance for what felt like forever, Katie Riley reached out to me to help me with my request. They were able to answer all my questions throughly and promptly. Specifically, Jason was kind enough to help through the process as it felt a little daunting. If you're searching for a small business who will help you through the insurance process in the Madison area, I would recommend them."

Ashley Zarnowski

February 1, 2023

5  out of  5 rating by Ashley Zarnowski
"Beth was very friendly, responsive, and easy to work with."

Andrew Gleiter

January 26, 2023

5  out of  5 rating by Andrew Gleiter
"Jason & Jake were great to work with. Theyre were prompt to respond and efficient in explaining our policies & coverage during our meeting. They were also able to save me some money from my old insurance company."

Monica Palmer

January 11, 2023

5  out of  5 rating by Monica Palmer
"We just moved to Madison area and transferred our state farm insurance to Katie Riley. Katie listened to us and is great to work with. She even provided us an insurance and retirement review for solely our interest and benefit. This was really helpful in letting us know our goals for investing for our future."

Amanda Okech

January 10, 2023

5  out of  5 rating by Amanda Okech
"Highly recommend! My family enjoys working with Katie! She is very knowledgeable and easy to talk to, very professional. Will continue to work with her and her team in the future!"

Hunter Weckerly

December 13, 2022

5  out of  5 rating by Hunter Weckerly
"Beth was great to work with in getting set up and helping along the way."

Chris Magee

December 6, 2022

5  out of  5 rating by Chris Magee
"I worked with Beth on the Katie Riley team and couldn't recommend her enough. She was diligent, friendly, and guided me through the auto + home buying process like a pro."

Bryson Lewis

November 7, 2022

5  out of  5 rating by Bryson Lewis
"I had a great experience speaking to Beth while navigating auto insurance on my own for the first time. To reiterate, State Farm created by far the best, and my favorite, experience while searching for auto insurance."

Lisa Flath

October 26, 2022

5  out of  5 rating by Lisa Flath
"All of the staff at Katie's office are wonderful to work with! I had to switch put a new vehicle that got a crack in the windshield only days after I got it, and they all worked hard to get the change done and claim filed for me. Thanks guys!"