State Farm® Insurance Agent Katie Riley

"The BEST customer service experience I have received this year. Quick, knowledgeable responses and service."

"My Latest Review: Katie has been our agent for nearly 18 years now and continues to exceed our expectations as the insurance needs of our family constantly evolve (kids getting driver's licenses or moving off to college, elderly parents, looming retirement...you name it, she consistently finds a way to help). My highest recommendations to Katie and her team! My Previous Review (3 Years Ago): When we moved to the Madison area in 2007 we needed renter's insurance for our apartment. Not knowing anyone in town we could ask for advice, we chose Katie and her team primarily because they were in our neighborhood and we could walk right over. Looking back with 20/20 hindsight, it turned out that we couldn't have made a better choice even if we had done more research. We have been with them for 14 years now (and counting) for home and auto insurance, even though we don't live nearby anymore, which is a solid testimony to the quality of the State Farm products and, much more importantly, to the quality of the people in that office. Professional, knowledgeable, responsive, and friendly, they have consistently provided excellent advice on insurance-related matters. Most recently, I worked with Beth in Katie's office when I needed to add a new renter's insurance policy. This time, however, it wasn't for us but rather for my parents who are in the process of downsizing and moving into an apartment in the area. Beth was really great and figured out exactly what we needed in only a few minutes while finding the time to connect on a personal level as we discussed the needs and challenges of caring for aging parents. On the other end of the continuum, our oldest child is just beginning her driver's education classes so I'm sure we will be in touch with Katie and Beth again soon to prepare for that (as if anything can ever truly prepare a parent for that :-) Heartfelt thanks to Katie, Beth, and the whole team there for giving our family fourteen years of insurance, guidance and peace-of-mind."

"Katie Riley and her team are incredible and so knowledgeable! They were able to help with all my insurance and financial planning needs. I couldn’t have asked for a better agent and team!"

"Friendly and easy to work with."

"Wow… when I first heard my quote I couldn’t believe it. I had to ask Jacob three times if he was pranking me. When he told me he was sure I felt so relieved I almost peed my pants!!!! 😂 I’m so sad I didn’t call them a year earlier. I could have taken two trips with the money I would have saved!!!"

"Very good, fast service."

"Great services!"

"I definitely give Kaighty Riley five stars. She definitely knows what she’s doing. She has always been so great to me and my family. We will definitely continue to keep using her!!"

"I had an excellent service of car insurance from state farms by Mr.Jacob as its professional representative, and for sure to count on my others insurance plans in the future to State Farm as well 👌💯🤝"

"Katie and team are absolutely fantastic to work with! Because of their great work up front I don't often have questions about my insurance, but when I do they have all the answers I'm looking for. They're always quick to respond and have availability to fit my schedule, all while also consistently offering additional info and advice that's tailored to my particular financial situation. Most of all, I appreciate how Katie and team engage with me like they'd help a friend, not just a customer."

"We have been with Katie Riley State Farm for 15 years and multiple policies. Not only does Katie and her team make sure we have the right amount of insurance for our needs and ever-evolving life, but they are always available for questions. I would recommend Katie and her staff to anyone looking for reliable and affordable insurance coverage."

"We've been working with Katie for a decade and couldn't recommend her more! She asks great questions, listens well, and has offered us great options that reflect our values and goals. She is a wealth of information and enthusiastic about her clients and industry. Her whole team is a delight to work with."

"I had a review meeting with my agent. I don't have life insurance with them And I wasn't pressured to buy life insurance With them."

"I wrote this e-mail to Katie today, and I think it serves better as a review than most of the reviews I've written. Dear Katie, As a long-term, loyal, and 100% satisfied customer of your enterprise, let me first just say thank you. It seems rare these days for there to be a part of my life that just hums along without requiring any attention, but my auto insurance policy has done exactly that. In addition to my general gratitude, however, this message is mainly to communicate my appreciation and admiration of your employee Jake, who helped me add an extra vehicle to my policy today. I entered our conversation knowing very little about this process, and Jake was there at every turn to inform and instruct me on next steps. He noticed that my auto insurance policy might benefit by adding an inexpensive policy to cover anyone who was hurt in a traffic incident, and tacked that on for both of my vehicles. He was knowledgeable about every step of the process, and remained calm despite the fact that I'm always a little hard to deal with when it comes to subjects I don't know much about - especially when I feel like I should know more about them than I do. He told me how to find the VIN, and remained patient while I looked for it. He also helped me set up automatic payments on both of my policies, after I told him about my concerns regarding late payments. As I list all the different ways Jake helped me today, I'm realizing that I could sit here writing a lot more about what an excellent job Jake did - his friendly manner, his patience and courtesy - and my words would still fall short. Suffice to say that I was extremely impressed by the quality of customer service Jake provided, and I thought that you should know that. That said, I'd like to extend my best wishes to all of you at Katie Riley Auto. Sincerely, Seth Klotz"

"We appreciate the personal attention we receive whenever we need it. We highly recommend Katie Riley to be your agent to administer a great insurance product. Not all insurers are equal, and not all agents are equal either. Go with Katie and you’ll be glad you did 👍"

"These guys are great. We moved all of our business here is 2016 and have no regrets. Very professional. Very straightforward. Even when we purchased a vacation place that didn't meet State Farm specifications, they referred us to a partner that insured our new home."

"The entire staff have been super helpful. With special thanks to Jason, I have several policies through State Farm, all without issue."

"I met with Katie for the first time today, although I’ve been with State Farm for many years, just didn’t have time to actually sit down and go over my insurance. Katie was terrific in explaining all my options and with my current coverage. So happy I was able to meet with her today!!!"

"Switched from progressive. Super easy to work with, and way cheaper than what I was paying before."

"Jason at the Katie Riley Agency was super helpful today, and was able to answer questions and get my policy started quickly. He was very easy to work with. Overall, a good experience."

"Excellent customer service, dropped the rate for my 20 year old nephew in half with better coverage and mostly we were able to deal with one person who knew all policies."

"Great staff and service. I always get a quick reply and my questions are answered immediately whenever possible."

"I recently transitioned my auto, motorcycle and renters insurance needs to the Riley/State Farm team and couldn't be happier. Jason has been great to work with, is very responsive to any questions I have, and it's been an overall stellar experience. In addition to the excellent customer service, the savings-even with adding coverage for services I didn't have previously-was substantial. Thank you Riley team!"

"The Katie Riley agency was recommended to me by a trusted friend, and I have not been disappointed! They are super thorough, explain everything in detail, are prompt to answer any inquiries and get quotes or paperwork done, and are just all around extraordinarily pleasant to work with. Insurance coverage isn’t exactly fun to deal with, and it can be confusing at best. At worst, it’s a nightmare to decide on and deal with. I really appreciate everything the office has done to help me in the last few years I’ve been working with them!"

"This office has been very helpful, excellent at getting back to me, answering every question, giving me options, helping me get the insurance I need but also helping me save money where I can. I highly recommend them. I have had excellent conversations and advice from Katie, her husband Jason, and many conversations with Jake. I appreciate them all."